Description
HappyFox Chat Reporting for iOS lets you view stats from your HappyFox Chat account anywhere, anytime. Track activity and volume of chats on the go. It is a great way to monitor the performance and quality of your chat support.
# Activity:
Track completed chats and compare them against your average. Manage your support team’s availability based on the volume of incoming requests and missed chats to ensure your customers have the best support experience.
# Satisfaction:
How happy are your customers? Track the quality of your chat support through metrics like average rating, response time and first response time.
# Leaderboard:
Pit your agents against each other and find your support stars. If you are an agent, see how you fare against your colleagues and improve your ratings.