All the case management features you love from Service Cloud are coming to your mobile device! Service Cloud Mobile is a lightweight alternative to the Salesforce app, built to help support agents crush customer cases while they’re on the go.
With Service Cloud Mobile, agents can:
• Update, edit, and collaborate on cases
• Manage case lists
• View case in your queues
• Communicate via email, Facebook, and Twitter, and Chatter
• Execute bulk actions
• Search contact and account details
• Manage notification settings to keep a handle on cases and queues
• Send Salesforce feedback about their experience using the app